Delivery Returns & Guarantee

Delivery:

YatesMakes is a one man band company. I may not have all the parts available immediately for your chosen HayDown product.
When I see you have placed an order, I will try to give you an honest estimate of expected delivery time. If you would like to know before placing an order, please get in touch at info@yatesmakes.uk or phone me on 07398253089.
I have chosen to include delivery in the purchase price, partly so you have no surprises at the checkout, and because those are the best prices for the size and weight of the parcel. For example if you were to purchase large and small size feeders from the range, I may send them via different couriers to get the best price. I may change these delivery charges in line with the courier charges.
If you are in the UK but not on the mainland please note there will be an additional delivery charge to pay.
If you wish to make other delivery arrangements please get in touch.
Currently I can deliver to all parts of the UK. England, Wales, Scotland, Northern Ireland, and islands.

Packaging
I will be using recyclable packaging as much as possible. Please open the packaging carefully in case you need to use it for a return. If you don’t need it for a return, use it for something else, make something out of it, or recycle it.

Returns:

You can return your purchased items to YatesMakes Ltd within 30 days of receiving them for a full refund.
Please email at info@yatesmakes.uk with a copy of your order confirmation email or invoice as proof of purchase. Or call me on 07398253089, I will still need you to email proof of purchase.
For a full refund, the items must be clean, unused and in the same condition as when received. I accept there may be minor surface scratches due to the soft properties of the plastic. If necessary, I will deduct from your refund the cost of any parts not returned, and the loss of resale value of any parts due to damage by you or your chosen return delivery method to YatesMakes. Please try to use the original packaging, no need to rip it open and waste it.
You are responsible for the return packaging and transport costs and any loss or damage incurred. So please pack them well.
When I have received and checked your return, I will inform you and process your refund including the original delivery charge, less any deductions as mentioned.
Please return to:
YatesMakes Ltd,
7 Sutherland Street,
Sheffield,
S4 7WG
For full returns details read our terms and conditions.

HayDown Guarantee:

Your HayDown comes with a 2 year guarantee, which covers the replacement of the whole product or necessary parts of. Cable ties are considered a consumable so are not covered by this guarantee.
The guarantee is effective from the date of delivery. All replacements are at YatesMakes Ltd’s discretion. If a part is no longer available, we will replace it with a similar functional part, how long this takes will depend on if it’s a part I make or buy in from a supplier.
You must provide proof of purchase.
The guarantee period does not restart after any replacement or exchange.
The guarantee does not cover damage or loss of parts due to normal wear and tear, accidental damage, use of a HayDown in ways or for purposes it was not designed for, use of replacement parts on a HayDown not approved by YatesMakes Ltd.